Store Policy

1. Shipping & Delivery:
 

• Orders are processed within 2-5 business days. Delivery times vary based on location but generally take 7-15 business days. In rare cases, shipping may take longer due to unforeseen circumstances.

• We currently offer shipping only within India. Orders placed from outside India will not be processed.

• Tracking information will be provided once your order is shipped, allowing you to monitor its progress in real time.

• In case of a shipping delay beyond the estimated timeframe, customers are encouraged to contact our support team for assistance.

• If a package is marked as delivered but not received, we recommend checking with neighbors, family members, or your local post office before contacting us.
  
   

2. Returns & Exchanges:
 

• We accept returns within 7 days of delivery for defective or incorrect items. The product must be unused, in its original packaging, and with all tags intact.

• To initiate a return, customers must contact our support team with order details and clear images of the issue.

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method for all returns.

• Refunds or replacements will be processed after we receive and inspect the returned item. Refunds will be credited to the original payment method within 5-10 business days.

• Exchanges are only applicable for items of the same value. If the desired item is unavailable, customers can opt for store credit or a refund.

• We do not accept returns for items that have been used, washed, or altered in any way.
  
   

3. Cancellations & Modifications:
 

• Orders can be canceled or modified within 24 hours of purchase. Once an order is processed or shipped, cancellations are no longer possible.

• If you need to change your shipping address, please notify us within the 24-hour window. Address modifications after shipping may not be feasible.

• In case of accidental duplicate orders, customers should contact support immediately for resolution.
  
   

4. Payment Methods:
 

• We accept all major credit/debit cards, UPI, PayPal, and other secure payment gateways.

• All transactions are encrypted with industry-standard security measures to protect your financial information.

• We do not store any payment details on our website. All payments are processed securely through trusted third-party payment processors.

• If a payment fails, customers should check with their bank or payment provider before reattempting.
  
   

5. Product Authenticity:
 

• Our products are inspired by Marvel and DC, offering high-quality, themed merchandise for fans. However, they are not officially licensed by Marvel or DC Comics.

• We take pride in delivering well-crafted and unique designs while ensuring excellent quality.

• If you have any concerns regarding the authenticity or quality of our products, please reach out to our support team.
  
   

6. Customer Support:
 

• Our dedicated support team is available to assist with any inquiries, concerns, or order-related questions.

• Customers can contact us via email at legendswear1@gmail.com or through our support page.

• We strive to respond to all queries within 24-48 hours. During peak seasons, response times may be slightly extended.

• If you require urgent assistance, please mention it in your email so we can prioritize your request.
  
   

7. Privacy & Security:

• We respect your privacy and do not share your personal information with third parties.

• Our website uses secure SSL encryption to protect your data and transactions.

• Any information collected is solely used for order processing, customer communication, and improving our services.

• Customers may opt out of promotional emails at any time by clicking the unsubscribe link in our emails.
  
   

8. Lost or Stolen Packages:
 

• We are not responsible for lost or stolen packages after they have been marked as delivered.

• If your package is lost in transit, please contact us so we can assist you in locating it.

• If theft is suspected, we recommend filing a report with your local postal service or law enforcement.
  
   

9. Changes to Store Policy:
 

• We reserve the right to update or modify our store policies at any time to reflect changes in our business operations or industry standards.

• Customers are encouraged to review our policies periodically for any updates.

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By placing an order, you agree to our store policies. If you have any further questions, feel free to reach out to our support team. Thank you for shopping with us!